Freshworks News

Freshworks Dental Welcomes Dr. Heather Hruskocy

Freshworks is pleased to announce a new addition to our team, Dr. Heather Hruskocy!

HNH_2015Dr. Hruskocy (pronounced Ra-sko-see) was born and raised in the suburbs of Chicago. She is thrilled to be practicing dentistry in her favorite city. Heather received her undergraduate degree at the University of Wisconsin (Go Badgers!) and attended Southern Illinois University School of Dental Medicine for her Doctorate of Dental Medicine.  Dr. Hruskocy believes that patient education and communication is the key to helping every patient experience a positive dental visit.  She also strives to dedicate time during each visit to provide details on procedures and treatment options to allow patients to feel more comfortable about receiving dental work.

Although Dr. Hruskocy has spent the majority of her life living in the Midwest, she loves to travel and explore new cultures. She has spent time in Morocco and Jamaica volunteering in the medical and dental field. In her free time she loves to bring her dog, Buddy, to the beach, explore new restaurants around the city, and spend time with family and friends.

Dr. Hruskocy is excited to meet all our great patients and looks forward to serving the local community.

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Fluoride Treatments Can Benefit Patients At Increased Risk For Cavities

Confirming what most dentists have long suspected, in a report appearing in the November 2013 issue of the Journal of the American Dental Association, a panel said that topical fluoride might be helpful for people at increased risk of developing cavities.

The ADA panel said dentists should determine a patient’s risk for developing cavities by conducting a tooth decay risk assessment. People deemed to be at high risk might then be helped by professionally applied 2.26 percent fluoride varnish or a 1.23 percent fluoride gel every three to six months.

If you have been living in an area that don’t have fluoridated water, have a family history of dental decay, poor brushing techniques, infrequent dental visits, or otherwise prone to cavities, you should speak with your dentist to see if Fluoride Treatments would be right for you.

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Freshworks is now on Facebook


Freshworks Dental Studio is now on Facebook.  ‘Like Us’ using the button below to receive updates on our practice and important health articles. You’ll also be helping promote a local Chicago business by helping others find a great dentist in the Lincoln Square / Northcenter area. Thanks and keep smiling!

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Privacy Policy

In an effort to increase visibility and reduce paper waste, Freshworks is posting its privacy policy online.  You may still request a printed copy for your records.  This policy is subject to change.  The most up-to-date policy will always be available on our website.


This notice describes how health information about you may be used and disclosed and how you can get access to this information.  Please review carefully.  The privacy of your health information is important to us.


We are required by law to maintain the privacy of your health information.   We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information.  We must follow the privacy practices that are described in this Notice while it is in effect.  This Notice takes effect October 1, 2010, and will remain in effect until we replace it.

We may change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law.  We may make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes.  We will post a copy of our notice in our office and on our website

You may request a copy of our Notice at any time.  For more information about our privacy practices, or for additional copies of this Notice, please use the contact information provided at the end of this Notice.


We may use and disclose health information about you for treatment, payment, and healthcare operations.  For example:

Treatment: We may use or disclose your health information to another dentist or healthcare provider providing treatment to you, or if we refer you to another health care provider.

Payment: We may use and disclose your health information to obtain payment for services we provide to you.  We may need to share part of your health information with our billing department, your insurance company, collection agencies or attorneys assisting us with collections, and others who are responsible for your bills, such as your spouse, as necessary for us to collect payment.  For example, we may give information about a dental procedure that you had to your dental insurance company so it will pay us or reimburse you for your dental procedure.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations.  Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, and licensing or credentialing activities.

To Your Family, Friends, and Other Persons Involved in Your Care: We may share with a family member, friend or other person identified by you, your health information that is directly related to that person’s involvement in your care or payment for your care, or to notify such individuals of your location or general condition, but only if you agree that we may do so, or, based on our professional judgment, we determine that you would not object to the disclosure.  We will also use our professional judgment and our experience in allowing a person to pick up supplies, x-rays, or other similar forms of health information on your behalf.

Use and Disclosure of Health Information Required by Law: We may use and disclose your health information when required by federal or state law; when required in court or administrative proceedings; for public health activities; to health oversight agencies; to coroners, medical examiners, and funeral directors; to the military; to federal officials for lawful intelligence and national security activities; to correctional institutions regarding inmates; to law enforcement officials; to report abuse, neglect, or domestic violence; to avert a serious threat to your health or safety or the health and safety of others; and as authorized by state worker’s compensation laws.

Marketing Health-Related Services: We will not share or sell your contact information to other companies or individuals seeking to market or sell products and services.

Contacting You: We may use and disclose your health information to contact you about appointments and other matters, and to send you electronic billing statements.  We may contact you by telephone, email, or mail.  We may leave you messages at the telephone number you give us.

Health-Related Services: We may use and disclose your health information to send you information by mail or email about our health-related products and services available to you, general dental health news and information, and offers available only to our patients.  We will tell you how to cancel these communications.

Your Authorization: As explained in this Notice, we may use and disclose your health information for treatment, payment, or health care operations; in certain situations if you agree or object; as required by law; to contact you; and to send you health-related information, but we cannot use or disclose your health information for any other reason without your written authorization.  You may give us written authorization to use your health information or to disclose it to anyone for any purpose.  If you give us an authorization, you may revoke it in writing at any time.  Your revocation will not affect any uses or disclosures already made with your authorization while it was in effect.


Right to See and Copy Your Health Information: You have the right to see or get copies of your health information, with limited exceptions.  If we deny your request due to one of these exceptions, we will respond to you in writing with the reason we cannot grant your request, and describe any rights you may have to request a review of our denial.  You must make a written request us to access your health information.  Your written request must be signed and dated.  We may charge you a fee for expenses such as copies, staff time, and postage.  Instead of providing you with a copy of your health information, we may prepare a summary or an explanation of your health information for a fee, if you agree in advance to the form and fee of the summary or explanation.

Right to Accounting of Disclosures of Your Health Information: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes other than treatment, payment, and healthcare operations, and certain other activities, but not before October 1, 2010.  If you request this accounting more than once in a 12-month period, we may charge you a fee for responding to these additional requests.  You must submit a written request that is signed and dated.  Your request must be submitted to the contact listed below.

Right to Request Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information, including uses or disclosures for treatment, payment, and health care operations, and to family members, friends, or others involved in your care or payment for your care.  We are not required to agree to these additional restrictions, but if we do we will abide by our agreement (except in certain situations, such as to provide you with emergency treatment).

Right to Request Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or at alternative locations.  For example, you can ask that we only contact you at work, or only by mail.  You must make your request in writing and your request must be signed and dated.  Your request must specify the ways in which you wish to be contacted.  You do not need to tell us the reason for your request.  Your request must be submitted to the contact listed below.

Right to Request Amendment: You have the right to request that we amend your health information.  You must submit a written request that is signed and dated.  Your request must explain why your health information should be amended.  Your request must be submitted to the Privacy Officer listed below.  If we deny your request, we will respond to you in writing with the reason we cannot grant your request and explain your options.

Right to Written Notice: If you receive this Notice on our website or by email, you are entitled to receive this Notice in written form.  Please contact us to request printed copies.


If you want more information about our privacy practices or have questions or concerns, please contact us.

If you are concerned that we may have violated your privacy rights, you may complain to us using the contact information listed at the end of this Notice.  You also may submit a written complaint to the U.S.  Department of Health and Human Services.

We support your right to the privacy of your health information.  We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.


Should you wish to contact the Privacy Officer at Freshworks, you may do so using the following:

Privacy Officer
Freshworks Dental Studio
3864 North Lincoln Ave
Chicago, Illinois 60613
Telephone: (312) 899-6775
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Freshworks Welcomes Dr. Sheffield!

Freshworks Dental is pleased to announce a new addition to our team, Dr. Sara Sheffield!  Dr. Sheffield was born and raised in Tampa, Florida prior to moving to the Midwest.  She received her undergraduate education at Notre Dame with a degree in Science-Business and attended the University of Michigan for her doctorate in Dental Surgery.

Dr. Sheffield’s style of dentistry and chair-side manner is a perfect fit at Freshworks.  Dr. Sheffield’s goal is to make sure that patients are completely comfortable when seeing her.  She takes her time to get to know her patients and wants to ensure all of her patients are knowledgeable of their oral health.  She will not hesitate to answer all questions regarding your dental needs.

In her free time, Dr. Sheffield enjoys, dancing, working out, golf, cooking, baking, and volunteering.

We are excited to have Dr. Sheffield join our team and we look forward to seeing you!

Keep Smiling,

The Freshworks Dental Team

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We’re Moving!

We have great news to share.  Freshworks is moving to a new state-of-the-art practice to serve you better.  Our new home will be at 3864 N. Lincoln Ave – just five blocks away from the existing location.  We’re immediately south of the Chase Bank and across the street from Martyrs.

Any appointments scheduled on or after Weds, September 5th will be at our new location.

Our future home: 3864 N. Lincoln Ave

In addition to normal street parking there is a City lot located just 1/2 block south of the new office for your added convenience.  If you have any questions or concerns regarding the move, please do not hesitate to contact us.

Keep Smiling,

The Freshworks Dental Team

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Cancellation and No-show Policy

In order to be respectful of other patient’s needs, please be courteous and call our office promptly if you are unable to attend an appointment. This time will be given to someone who is in urgent need of treatment. Any appointment(s) not cancelled 2 business days in-advance is subject to a $75 cancellation fee.

A no show is an appointment that was not canceled in-advance. No shows inconvenience other patients who need dental care and can cost the practice a lot of money by having the doctor and staff idle. This ultimately increases costs for everyone. A no show for a scheduled appointment will therefore result in a fee of $50 for every half hour of scheduled appointment time.

Additional Q&A on cancellation fees:

“My previous dentist didn’t have missed appointment fees, why do you?”

Freshworks is proud of the quality of patient care we provide. We try our best to respect each patients time and we ask the same from you. Because we will not compromise the service and quality of patient care, we need to address the cancellation issue head-on. There are two options for our practice when a patient no-shows for an appointment. The first choice is for the practice to sit idle and absorb staff, rent, utilities, and doctor time with no offsetting revenue. The second option, which Freshworks refuses to do, is to over-book the schedule. We don’t like over-booked schedules and we’re sure you don’t either. This typically means hectic dentist schedules, hectic staff schedule, long-waits for the patient, and rushed patient care.

“There are probably just a few cancellations a month, right? How much could that cost you?”

If only that were true! Before implementing a cancellation fee policy we could experience 2 or 3 last-minute cancellations or no-shows each day. That might be 20-30% of the daily schedule. We understand some patients have a dental phobia or last minute plans are made, but unfortunately those cancellations quickly turn a profitable practice into an unprofitable practice. We’re sure everyone has a valid reason for each missed appointment, but unfortunately those reasons don’t pay the rent, staff, utilities, etc.

“My boss just made me work late and can no longer make my appointment. Are you really going to charge me?”

Sorry, but yes. By cancelling last minute, we do not have enough time to schedule another patient. This causes us to suffer financially for your actions, or for the actions of others outside our control. You’ve made a personal commitment to our practice and, in return, we’ve reserved doctor and staff time specifically for your appointment. If your boss made you stay late when you had concert tickets, the band wouldn’t hold the show. Similarly if you missed a flight, the airlines don’t give you a free pass. A lot of people ask us to understand their situation when they can’t make an appointment last minute – and we do listen – but please also consider our point of view.

“Nobody called to remind me of my appointment, do I still have to pay?”

Yes. Freshworks goes to great lengths to provide courtesy reminders for appointments. We don’t want you to forget about your appointment, but once you’ve scheduled with us, the responsibility is still yours to keep the appointment or cancel within the allotted timeframe. Whether we are successful in reaching you before-hand or not, the responsibility is still yours. Currently, Freshworks attempts to remind every patient of each appointment by a personal phone call, text message, and email.

If anyone has additional questions or comments, please do not hesitate to contact us. We know this policy isn’t popular, but it has become necessary to operate (we are all ears if someone has other suggestions). If you don’t agree, that’s OK too. We can’t be all things to all people. If your schedule is constantly changing, you might be better served by another practice, and we’ll help recommend other dentists in the area. Our focus will remain the same: provide outstanding patient care at affordable prices, which is only possible when patients help do their part as well.

Thanks for listening.

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What causes bad breath?

Did you ever wonder why people have bad breath? I am not referring to an occasional bout of garlic breath you may experience yourself after a satisfying meal. I am referring to bad breath that will slap you the face when you least expect it. The fetid, putrid breath that will work itself into conversations, perhaps at a family gathering or at a business conference when you are re-acquainting yourself with relatives or meeting a business colleague for the first time. Continue reading

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Freshworks: A different approach to dentistry

Sadly, many Americans would rather suffer an unhealthy mouth than suffer the dentist’s chair. This unnecessary fear of the dentist’s office is something that Freshworks aims to change. Our offices are designed with the patient in mind. Our professional, yet casual and relaxed environment helps the patient feel more at home and comfortable. We use technology to better educate the patient and help minimize pain and discomfort whenever possible.

Our “patient first” attitude doesn’t stop there. We’ve created an online patient portal whereby billing statements, online medical history, patient education, and even appointment scheduling is available 24-hours a day. We also have refreshments and several other audio & visual accommodations provided so that you can feel at ease in your experience.

Freshworks Dental Studio has set out to become a different kind of dentist experience and we are proud to provide that experience to our patients.

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